As COO of ProTRACKPlus, Mike is primarily responsible for strategic planning, business strategy development, market segment identification and evaluation, and has overall responsibility for Marketing and Sales. His duties also include managing a team of highly skilled professionals in the US and India for SVAM. Among the key areas he focuses on are maintaining the highest customer satisfaction on all accounts. Since joining SVAM International, Inc. (The parent to ProTRACKPlus) in 2003, he and his team have significantly increased sales revenues making SVAM one of the fastest growing entities in New York state. A customer focused and visionary sales executive, Michael has demonstrated his ability to lead and has helped the company achieve several significant milestones including providing creative (cost savings and effective) solutions to the likes of Motorola, SonicWall, North Shore Health Systems, Federal Reserve Bank of New York, and Deutche Bank. Prior to SVAM, Michael spent over a decade working in the Training and Professional Development Industry with Both ExecuTrain an IDG company and Dale Carnegie Training. He also serves on the Board of Directors for Big Brother Big Sister.